Important Course Information/Terms and Conditions

WHAT IF I NEED TO CHANGE MY BOOKING AND I PAID VIA EPAY?

Option 1- Changing to a different course

You can move courses once only. The new course must fall within the 6 months after the course you were taking. You must inform us of your wish to change courses via email to [email protected]

If there is a difference in the cost of the course you were booked onand the new course  you want to book onto you will need to pay that difference (if it is higher), if it is lower then we would issue an Ecclesall Woods Gift Voucher for the difference.

You can only move courses up to 2 weeks prior to the course commencing (subject to availability). If it is within 2 weeks of the course commencing there is no option for a refund.

.Option 2- Transference of place to friend or family member

You can transfer your place to a family member or friend at any point up to the course commencing.

You must inform us of any changes to another personvia email to [email protected]. We will need their name, address, emailand  telephone number.

Option 3- Refund

If you would like a refund then the cost of the course minus a £35 admin fee is refundable up to 4weeks prior to course commencing.

We do not offer refunds for cancellations within 4 weeks prior to the course commencing.All refunds are via E-pay and will be processed within 3 weeks of cancellation.

You must inform us of your wish to cancel your booking and be issued with a refund via email to [email protected]

WHAT IF I NEED TO CHANGE MY BOOKING AND IT’S AN ECCLESALL WOODS OR CRAFT COURSES GIFT VOUCHER?

Option 1- Changing to a different course

If you have a voucher you can move courses once only. The new course must fall within the 6 months after the course you were taking. You must inform us as soon as possible.

If there is a difference in the cost of the course and the new course you then book onto you will need to pay that difference (if it is higher), if it is lower then we would issue an Ecclesall Woods Gift Voucher for the difference.

You can only move courses up to 2 weeks prior to the course commencing.

Option 2- Transference of place to friend or family member

If you cancel completely in the 4 week period prior to the course commencing we will not be able to honor the voucher. You must inform us of

up 4 weeks prior to the course commencing (minusa £35 admin fee).They will be processed within 3weeks of cancellation.

HOW DO I GET A REFUND FOR A VOUCHER ISSUED BY CRAFTCOURSE.COM?

If you are already booked onto a course with us you must also inform us that you cannot attend via [email protected]

To process a refund for a craftcourses.com gift voucher you need to contact craftcourse.com directly and refer to their terms and conditions.

HOW DO I GET A REFUND FOR A VOUCHER ISSUED BY ECCLESALL WOODS CRAFT COURSES?

Ecclesall Woods Craft Course gift vouchers are re-fundable up 4 weeks prior to the course commencing (minus a £35 admin fee).They will be processed via E-pay within 3 weeks of cancellation.

I HAVE A GIFT VOUCHER AND IT HAS RUN OUT, WHAT CAN I DO?

Sadly there is no refund or option to book on a course once a voucher has expired.

I GOT THE WRONG DAY, WHAT CAN I DO?

Sadly there is no refund or option to book onto another course.

CAN I BOOK ON A COURSE WHICH RUNS ON A DATE AFTER MY VOUCHER HAS EXPIRED?

You must book on the course whilst the voucher is still in date and the course you attend can be within a sixmonth period after it has expired (with the exception of courses which only run once a year and they don’t fall within that time frame.

WHAT HAPPENS IF WE CANCEL A COURSE?

We, on a very rare occasion, may have to cancel a course due to weather conditions or unforeseen circumstances (such as a public health directive) we will endeavor to give you as much notice as possible. If this occurs you will be entitled to a voucher for the full cost of the course, which will be redeemable within 12 months. We will endeavor to re-run the  course as soon as possible (depending upon seasonal variation)  We will email out to affected parties amended course date at least two weeks prior to release to the general public.

Sadly we are unable to cover any additional expenses (hotels etc.) you may have incurred.

CANCELLATION INSURANCE

We suggest that you may want to take out appropriate travel/course insurance to cover the cost of cancellation or any additional costs incurred.

AGE RESTRICTIONS

All courses are for adults 18 years or over, with the exception of the Family Greenwood Courses.

For the Family Greenwood Courses children must fit into the designated age bracket. We cannot accommodate additional children who are not participating on the course. Each child must be accompanied by one adult. We reserve the right to refuse to let you and your child participate if their/your level of behavior is not appropriate to working to the task/environment.

COVID RELATED QUESTIONS

WHAT HAPPENS IF I HAVE TO CANCEL DUE TO SELF ISOLATING?

Please inform us that you cannot attend as soon as possible via [email protected]. We will endeavor to transfer your booking onto same course on a different date, or another course where possible.

You can transfer your place to a family member or friend.

WHAT HAPPENS IF THE COURSE IS CANCELLED DUE TO GOVERNMENT HEALTH DIRECTIVE?

If we have to cancel a course due to health directives from the Government we will endeavor to give you as much notice as possible. If this occurs you will be entitled to a voucher for the full cost of the course, which will be redeemable within 12 months. We will endeavor to re-run the  course as soon as possible (depending upon seasonal variation)  We will email out to affected parties amended course date at least two weeks prior to release to the general public.

Sadly we are unable to cover any additional expenses (hotels etc.) you may have incurred.

If you have a question which is not covered by the above please email into [email protected]